At UK Cane Furnitures, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Identification Information: When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and billing address.
Order Information: Details related to your purchases, including the products you buy, order history, and delivery preferences.
Communication Data: Records of your interactions with us, such as emails, chat messages, and phone calls.
Website Usage Data: Information about how you access and use our website, including your IP address, browser type, device information, pages viewed, and the time spent on our site. This helps us understand user behavior and improve our website.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
We use the collected information for various purposes, including:
To Process Orders: To fulfill your purchases, process payments, and manage deliveries.
To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
To Improve Our Services: To analyze website usage, personalize your experience, and develop new products and features.
To Send Updates: To send you order confirmations, shipping updates, and, if you opt-in, promotional offers and newsletters.
For Security: To detect and prevent fraud, protect the security of our website, and comply with legal obligations.
For Customization: To facilitate the customization process for bespoke furniture orders.
3. How We Share Your Information
We may share your information in the following situations:
With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, delivery services (courier companies), and website analytics. These providers only have access to the information necessary to perform their specific tasks and are obligated not to disclose or use it for any other purpose.
Note on Payment Information: We do not directly store your credit card or payment details. All payment transactions are securely processed by reputable third-party payment gateways.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include data encryption, secure servers, and access controls. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
